Last updated: September 30, 2026
Every physical product sold by Zavrynt, LLC is made to order specifically for the customer. Because production begins after an order is placed, all sales of made-to-order merchandise are final except when an item arrives damaged, defective, or materially different from what was ordered.
Returns and exchanges we cannot accept
- Ordering the wrong size, color, product, or design
- Buyer’s remorse or a change of mind
- Fit or personal-preference concerns when the correct item and size were delivered
- Minor differences in color, sizing, or print placement that occur during normal made-to-order production
- Problems caused by an incorrect or incomplete address supplied at checkout
Please review the product description, color selection, and size chart carefully before placing your order.
Damaged, defective, or incorrect items
If an item arrives damaged, has a manufacturing defect, or is materially different from what you ordered, contact us within 30 days of delivery. Include your order number, a description of the problem, clear photographs showing the entire item and the issue, and a photograph of the shipping label or packaging when applicable.
After the issue is verified, our first remedy will normally be a replacement at no additional charge. A refund may be offered when a replacement is unavailable or otherwise appropriate. Please do not mail an item back unless we specifically instruct you to do so.
Cancellations
An order may be canceled only before production begins. Orders can enter production shortly after they are submitted, so cancellation is not guaranteed. Once production has started, the order cannot be canceled.
Shipping and delivery problems
Customers are responsible for providing a complete and accurate shipping address. If an order is returned or cannot be delivered because of an incorrect or incomplete address, additional production and shipping charges may be required before a replacement is sent. Lost-delivery claims will be reviewed individually using carrier tracking information and our fulfillment provider’s requirements.
Approved refunds
Approved refunds are returned to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.
Contact us
To report an order problem, use the contact page on Zavrynt.com and include the information requested above. We will review the claim and respond as promptly as possible.
Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.